Customer Service FAQ
Please review the following Frequently Asked Questions (FAQ) categories as they may provide answers to your questions:
- Bus and O-Train Vehicles
- Bus Stops and Shelters
- Fares, pass and ticket enquiries
- Safety Related
- Service Delivery
- Service Information
- Transit Service Design
For any other concerns not addressed in the FAQ's above, please complete the online Customer Relations Form. Just select the appropriate category and provide as many details as possible so that we can investigate your concerns fully.
Your music may be your neighbour's noise - please consider others.
Register for Alerts!
Register and we will e-mail or text your cell with the latest transit information, including cancelled trips, detours, fare changes or changes in service to your route.
Replace Your Card
If your card is lost or stolen, you can purchase a replacement ($6) at any OC Transpo Sales Centre.For registered cards, the account balance can be transferred.