Customer Service FAQ
Please review the following Frequently Asked Questions (FAQ) categories as they may provide answers to your questions:
- Bus and O-Train Vehicles
- Bus Stops and Shelters
- Fares, pass and ticket enquiries
- Safety Related
- Service Delivery
- Service Information
- Transit Service Design
For any other concerns not addressed in the FAQ's above, please complete the online Customer Relations Form. Just select the appropriate category and provide as many details as possible so that we can investigate your concerns fully.
Get your monthly PRESTO pass early
You can buy next month’s PRESTO pass up to 14 days before the 1st of the month. Allow 24-48 hours before you need to travel.
PRESTO - Register
Register your PRESTO card to protect your funds in case it is lost or stolen!
Allow 24-48 Hours Before Riding
When you load your card online at prestocard.ca