Customer Service FAQ
Please review the following Frequently Asked Questions (FAQ) categories as they may provide answers to your questions:
- Bus and O-Train Vehicles
- Bus Stops and Shelters
- Elevators
- Fares, pass and ticket enquiries
- Miscellaneous
- Safety Related
- Service Delivery
- Service Information
- Transit Service Design
Customer Relations
613-842-3600
For any other concerns not addressed in the FAQ’s above, please complete the online Customer Relations Form. Just select the appropriate category and provide as many details as possible so that we can investigate your concerns fully.
Register for Alerts!
Register and we will e-mail or text your cell with the latest transit information, including cancelled trips, detours, fare changes or changes in service to your route.
TransPLAN
OC Transpo’s route planning and consultation program, where riders have a chance to provide ideas and input.