Bus Stops and Shelters
Bus Stops
OC Transpo maintains approximately 6300 bus stops in Ottawa. Bus stop locations in most communities are well-established, and have existed for many years, even decades. But locations can change from time to time - usually due to road construction or changes to a bus route.
Many things go into any decision to locate or move a bus stop, including:
- bus access
- safety and security
- passenger access
- visibility
- comfort
- proximity to major buildings
- location of prior and next bus stops
- impact on other vehicle traffic
If you have a question or request concerning your bus stop location, please contact us by completing this form.
Shelters and Benches
Shelters and benches are provided at the busiest locations. OC Transpo bus stops include over 1,000 passenger shelters, and 1,500 benches. The main criteria for determining where to locate a shelter are:
- number of boarding passengers
- location’s exposure to the weather
- waiting time between buses
- whether or not the location is a major transfer point
- sightlines for pedestrians and traffic
- nearby major buildings
- availability of physical space at the site
- access to underground utilities
We keep an ongoing file of locations where shelters and benches have been requested, and also rank each site according to the criteria above.
Many shelters and benches are provided and maintained by private companies who also sell advertising panels on the bench and shelter surfaces.
Contact us by completing this form, if you have a question or request concerning benches or shelter locations.
Cleaning
Bus shelters are cleaned on a regular basis, some by OC Transpo staff, and others by contractors responsible for the advertising-style shelters. If there’s a problem with a particular shelter that’s gone unnoticed, please let us know by completing this form and we’ll take care of the issue.
Garbage Cans
Most garbage cans are the City of Ottawa’s responsibility. At Transitway stations and major terminals such as Carlingwood, OC Transpo maintains the garbage cans. Also, the contractor responsible for advertising-style benches supplies and maintains garbage cans at many locations. City of Ottawa maintains garbage cans along city streets, including bus stops locations and they can be reached by dialing 3-1-1.
Snow Clearing
Clearing snow from sidewalks and bus stops is the City of Ottawa’s responsibility, Transitway stations are maintained by OC Transpo. Roads are cleared first, followed by sidewalks. Bus stops and other larger areas are done last.
Placing Ads in Buses or Shelters
If your company would like to place ads in either buses or shelters,
please contact:
Shelters: Clear Channel (613) 248-8447
Buses: Pattison (613) 521-1001
Night Stop Transitway
Night Stop
Safety is our priority. On the Transitway all buses serve the night stop after 9 pm.
Service Change
The next schedule change will take place on Sunday, September 5th.