Calling Out Stops
OC Transpo quality assurance personnel measure whether or not each bus operator is announcing major bus stops along his or her route. Each month, “silent shoppers” travel across the system to assess operators and report results.
The Canadian Transportation Agency has established that major bus stops be announced according to OC Transpo policy, and that monthly reports of progress towards that goal be publicized on octranspo.com.
Bus Operators Calling Out Major and Requested Stops
As requested by the Canadian Transportation Agency, please find below the rate of bus operator compliance in calling out major and requested stops.
2010 | Rate of Compliance: | Number of customer complaints related to stops not being announced: |
|---|---|---|
|
June |
75% |
20 |
|
May |
82 % |
16 |
|
April |
81 % |
27 |
|
March |
79 % |
45 |
|
February |
79 % |
20 |
|
January |
78 % |
28 |
2009 | Rate of Compliance: | Number of customer complaints related to stops not being announced: |
|
December |
79.5 % |
31 |
|
November |
80.5 % |
23 |
|
October |
79.5 % |
27 |
|
September |
78 % |
34 |
|
August |
81.8 % |
53 |
|
July |
81 % |
26 |
|
Juin |
80 % |
28 |
|
May |
80 % |
12 |
|
April |
84 % |
47 |
|
March |
82.8 % |
27 |
Transecure Employee of the month
Transecure Employee of the Month for December 2009 is Jian Bai.
Fares
New transit fares are in effect as of March 1st, 2010.