Contact Us


To offer your feedback (concerns/complaints, suggestions, compliments or requests) please complete the following form:

      ► Customer Relations Feedback Form

NOTE: You must select the appropriate 'Service Category' from the drop-down list  on the form and provide as many details as possible so that we can investigate your concerns fully.

OR drop us a line at:
OC Transpo
1500 St. Laurent Blvd., Ottawa ON  K1G 0Z8

OR visit us in person at one of our
Sales and Information Centres


Click on the links below to get contact information such as phone/fax #'s,
email and hours of operation, etc. NOTE: Your call may be recorded for
quality assurance and training purposes:

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Transit Information


613-741-4390                     TTY: 613-741-5280 *

* Text telephone (TTY) for persons with hearing loss or for persons with speech or language impairments

Interpretation Line:  
613-741-4390 (for languages other than English or French)

Our Transit Information Clerks can assist you with the following:

  • Travel, fare and general information
  • Current detours
  • Any transit literature* such as maps or brochures, etc.

* You can also receive printed information (maps or brochures, etc.) by completing the online 'Request Information' form.

Transit Information -
Hours of Operation:
Monday - Friday 7 am – 9 pm   
Saturday 8 am - 9 pm
Sunday 9 am - 5 pm
» Holiday Hours of Operation

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Sales & Information Centres


613-842-3600

Rideau Centre

Located on the 3rd level of Rideau Centre near the west bridge leading to The Bay.
View Map:    Rideau

Hours of Operation:

Monday - Friday 8:30 am - 9:00 pm
Saturday 9:30 am - 6:00 pm
Sunday 11:00 am - 5:00 pm

St-Laurent, Lincoln Fields & Place d’Orléans

Located in the Transitway Stations.
View maps:    Lincoln Fields      |     St-Laurent     |     Place d'Orléans

Hours of Operation:

Monday - Friday 8:30 am - 9:00 pm
Saturday Closed **
Sunday Closed

** Open from 11 am to 5 pm:  February 28, May 2, May 30, August 1, August 29, September 5, October 3, October 31, November 28

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Customer Relations


613-842-3600

Interpretation Line:  
613-741-4390 (for languages other than English or French)

Fax: 613-842-3633

Customer Relations -
Hours of Operation:
Monday - Friday 8:00 am – 5:30 pm
» Holiday Hours of Operation

Please take a moment to review our FAQ's for information on many aspects of the transit service. You may find the answer you are looking for....

To offer your feedback or for any other concerns, please complete our Customer Relations Feedback form. Just select the appropriate 'Service Category' from the drop-down list and provide as many details as possible so that we can investigate your concerns fully:

      ► Customer Relations Feedback Form

You can also reach us by mail at:
     OC Transpo, Customer Relations
    1500 St. Laurent Blvd.
     Ottawa, ON  K1G 0Z8

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Accessible Transit


For information on the Accessible services that OC Transpo offers, please contact:

Access OC Hotline:

613-842-3625         TTY:  613-741-5280 *

* Text telephone (TTY) for persons with hearing loss or for persons with speech or language impairments

Access OC Hotline -
Hours of Operation:
Monday - Friday 9 am – 5:30 pm
» Holiday Hours of Operation

Feedback on Accessible services:

Your feedback about how OC Transpo's programs and services are delivered to persons with disabilities is welcomed because it may help us identify areas that need improvement.  

There are a number of ways to provide feedback or to receive more information on accessible services:

OC Transpo Accessible Transit Specialist
Kathy Riley
613-842-3636 ext 2873
accessibility@octranspo.com                       

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Lost and Found


613-563-4011

For more information please view our Lost and Found page.

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Media Relations


613-580-2450

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Website Feedback/Comments:


If you have any questions, concerns or suggestions concerning the website, please complete the online Customer Relations Form. Just select the appropriate 'Service Category' of 'Website Information' from the drop-down list on the form and provide as many details as possible so that we can investigate your concerns fully.

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Transit Security


613-741-2478

Use the number above to report any transit safety issues.  

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Placing Ads in Buses


If you would like to place ads in our buses, please contact:

Pattison Outdoor Advertising

613-521-1001

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Placing Ads in Shelters


If you would like to place ads in the bus shelters, please contact:

Clear Channel

613-248-8447

www.clearchanneloutdoor.ca

Stylized OC Transpo bus. Image text: The Ticket on sale here

Vendors

Tickets and passes available at over 300 vendors! Find a vendor close to you.

Vendors: Find out more
Example of a bus ticket : teal square ticket with text: The Ticket $1.60

Trade In Old Tickets

Yellow ($1.55) tickets will no longer be accepted on the bus effective Jan. 1, 2016. Teal ($1.60) tickets are still valid.

Use Up or Trade In Old Tickets
Example of a bus ticket : teal square ticket with text: The Ticket $1.60

Trade In Old Tickets

Yellow ($1.55) tickets will no longer be accepted on the bus effective Jan. 1, 2016. Teal ($1.60) tickets are still valid.

Use Up or Trade In Old Tickets

E-mail this page

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