Contact Us

To offer your feedback , please complete a Customer Relations Feedback form.

OC Transpo
1500 St. Laurent Blvd.,
Ottawa, ON  K1G 0Z8

» Transit Information
» Customer Relations
» Accessible Transit
» Lost and Found
» Media Relations

» Webmaster
» Transit Security
» Placing Ads in Buses
» Placing Ads in Shelters

Your call may be recorded for quality assurance and training purposes.

Transit Information

613-741-4390

TTY 613-741-5280 (text telephone for persons with hearing loss or for persons with speech or language impairments) 

Our Transit Information Clerks can assist you with the following:

  • Travel, fare and general information
  • Current detours
  • Any transit literature (maps, brochures, etc.)
Hours of operation:
Monday - Friday 7 am – 9 pm   
Saturday 8 am - 9 pm
Sunday 9 am - 5 pm
» Holiday Hours of Operation


You can also receive printed information (maps, brochures, etc.) by completing the online 'Request Information' form.

If you would like Trip Planning assistance, please complete the on-line 'Trip Plan Request' form.

Customer Relations

613-842-3600

FAX 613-842-3633

To offer your feedback , please complete a Customer Relations Feedback form.


Hours of operation:
Monday - Friday 8:00 am – 5:30 pm
» Holiday Hours of Operation


Please take a moment to review our Customer Relations FAQ's for information on many aspects of the transit service.

For any other concerns please complete the online Customer Relations Form. Just select the appropriate category and provide as many details as possible so that we can investigate your concerns fully. 

Or you can reach us by mail at:
1500 St. Laurent Blvd.
Ottawa, ON K1G 0Z8

Accessible Transit

For information on the Accessible services that OC Transpo offers, please contact:

Access OC hotline

613-842-3625

ATS 613-741-5280
OC Transpo Accessible Transit Specialist
613-842-3636, ext. 2873
accessibility@octranspo.com

Hours of operation:
Monday - Friday 9 am – 5:30 pm
» Holiday Hours of Operation

Feedback on Accessible services:

Your feedback about how OC Transpo's programs and services are delivered to persons with disabilities is welcomed because it may help us identify areas that need improvement.

There are a number of ways to provide feedback on accessible services:

Lost and Found

613-563-4011

For more information please view our Lost and Found page.

Media Relations

613-580-2450

Website Feedback/Comments:

If you have any questions, concerns or suggestions concerning the website, please Fill in the online Customer Relations Form and choose Website Information as the category.

Transit Security

613-741-2478

Use the number above to report any transit safety issues.  

Placing Ads in Buses

If you would like to place ads in our buses, please contact:

Pattison Outdoor Advertising

613-521-1001

Placing Ads in Shelters

If you would like to place ads in the bus shelters, please contact:

Clear Channel

613-248-8447

www.clearchanneloutdoor.ca

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