Contact Us

To offer your feedback, please complete a Customer Relations Feedback form.

Drop us a line at: 

OC Transpo
1500 St. Laurent Blvd.,
Ottawa, ON  K1G 0Z8

Or visit us in person at one our of Sales and Information Centres.

» Transit Information
» Customer Relations
» Accessible Transit
» Lost and Found
» Media Relations

» Webmaster
» Transit Security
» Placing Ads in Buses
» Placing Ads in Shelters

Your call may be recorded for quality assurance and training purposes.

Transit Information


TTY 613-741-5280 (text telephone for persons with hearing loss or for persons with speech or language impairments) 

Interpretation line (for languages other than English or French) 613-741-4390

Our Transit Information Clerks can assist you with the following:

  • Travel, fare and general information
  • Current detours
  • Any transit literature (maps, brochures, etc.)
Hours of operation:
Monday - Friday 7 am – 9 pm   
Saturday 8 am - 9 pm
Sunday 9 am - 5 pm
» Holiday Hours of Operation

You can also receive printed information (maps, brochures, etc.) by completing the online 'Request Information' form.

Customer Relations


Interpretation line (for languages other than English or French) 613-741-4390

FAX 613-842-3633

To offer your feedback , please complete a Customer Relations Feedback form.

Hours of operation:
Monday - Friday 8:00 am – 5:30 pm
» Holiday Hours of Operation

Please take a moment to review our Customer Relations FAQ's for information on many aspects of the transit service.

For any other concerns please complete the online Customer Relations Form. Just select the appropriate category and provide as many details as possible so that we can investigate your concerns fully. 

Or you can reach us by mail at:
1500 St. Laurent Blvd.
Ottawa, ON K1G 0Z8

Accessible Transit

For information on the Accessible services that OC Transpo offers, please contact:

Access OC hotline


ATS 613-741-5280
OC Transpo Accessible Transit Specialist
613-842-3636, ext. 2873

Hours of operation:
Monday - Friday 9 am – 5:30 pm
» Holiday Hours of Operation

Feedback on Accessible services:

Your feedback about how OC Transpo's programs and services are delivered to persons with disabilities is welcomed because it may help us identify areas that need improvement.

There are a number of ways to provide feedback on accessible services:

Lost and Found


For more information please view our Lost and Found page.

Media Relations


Website Feedback/Comments:

If you have any questions, concerns or suggestions concerning the website, please Fill in the online Customer Relations Form and choose Website Information as the category.

Transit Security


Use the number above to report any transit safety issues.  

Placing Ads in Buses

If you would like to place ads in our buses, please contact:

Pattison Outdoor Advertising


Placing Ads in Shelters

If you would like to place ads in the bus shelters, please contact:

Clear Channel


Man holding a PRESTO card

PRESTO - Tickets Cost More

I use mine to pay-per-ride because tickets cost more!

Stylized OC Transpo bus. Image text: The Ticket on sale here


Tickets and passes available at over 300 vendors! Find a vendor close to you.

Vendors: Find out more
OC Transpo paper DayPass

Ride all day with the DayPass!

Purchase on the bus for $8.10

~Find out more

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