Contact Us

PLEASE NOTE: Your call may be recorded for quality assurance and training purposes.


Transit Information

613-741-4390

TTY 613-741-5280

Our Transit Information Clerks can assist you with the following:

  • Travel, fare and general information
  • Current detours
  • Any transit literature (maps, brochures, etc.)
Hours of operation:
Monday - Friday 7 am – 9 pm   
Saturday 8 am - 9 pm
Sunday 9 am - 5 pm


You can also receive printed information (maps, brochures, etc.) by completing the on-line ‘Request Information’ form.

If you would like Trip Planning assistance, please complete the on-line ‘Trip Plan Request’ form.


Customer Service

613-842-3600

FAX 613-230-6543

Hours of operation:
Monday - Friday 8 am – 5:30 pm


Please take a moment to review our Customer Service FAQs for information on many aspects of the transit service.

For any other concerns please complete the on-line Customer Service Form.

Or you can reach us by mail at:
   1500 St. Laurent Blvd.
   Ottawa, ON  K1G 0Z8


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Access Hotline

613-842-3636


Transit Security

To report transit safety issues, please call 613-741-2478

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