Contact Customer Relations
Please take a moment to provide us with your comments. A customer relations representative will be reviewing all submissions. Information you provide is confidential.
Personal information on this form is collected under the authority of section 69 of the Municipal Act, 2001, S.O. 2001, C 25 and will be used to provide you with a response to your comments/incident report. Questions regarding this collection may be addressed to the Customer Relations Unit, Transit Services, OC Transpo: by mail to 1500 St. Laurent Boulevard, Ottawa ON, K1G 0Z8; by phone at 613-842-3600; or by TTY at 613-741-5280.
Autoload & Auto Renew
Your card will never run out or go into overdraft with:
- Autoload – puts more money on your card when you reach the minimum.
- Auto Renew – puts next month’s pass on your card.
PRESTO - Autoload
Set your PRESTO card to autoload so that you are always good to go!
If your card runs out of money—and if it’s registered—take one last ride in "overdraft." When you reload, pay the 25-cent overdraft fee, plus the cost of the trip.