Contact Customer Relations

Please take a moment to provide us with your comments. A customer relations representative will be reviewing all submissions. Information you provide is confidential.

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Personal information on this form is collected under the authority of section 69 of the Municipal Act, 2001, S.O. 2001, C 25 and will be used to provide you with a response to your comments/incident report. Questions regarding this collection may be addressed to the Customer Relations Unit, Transit Services, OC Transpo: by mail to 1500 St. Laurent Boulevard, Ottawa ON, K1G 0Z8; by phone at 613-842-3600; or by TTY at 613-741-5280.

Replace Your Card

If your card is lost or stolen, you can purchase a replacement ($6) at any OC Transpo Sales Centre.For registered cards, the account balance can be transferred.

Woman holding PRESTO card. Image text: I'm always good to go with PRESTO!

PRESTO - Autoload

Set up autoload on your PRESTO card so that you are always good to go!

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PRESTO - Online not in Line

Load your PRESTO card online so that you don't have to wait in line!

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