Pass and ticket enquiries
Can I avoid long lineups at Sales Offices at the beginning of the month?
Passes are usually available starting the 20th of the month. Buy your pass early to avoid long lineups.
We have approximately 300 vendors across the city - new vendors are added from time to time and some existing vendors are removed. Please check the vendor map for a list of our vendors. Some vendors only sell passes while others may sell only tickets.
If you visited one of our vendors that should have had the passes or tickets for sale but they were unavailable, or if you have any other concerns about our vendors, please let us know.
I lost my bus pass, who do I contact?
Contact our Lost and Found office at 613-563-4011. All items must be claimed at the Lost and Found division located at Heartwood House at 153 Chapel Street.
Be sure to complete the information section on the back of your bus pass. When the item pass is turned in, this will help us return the pass to you.
If you find a lost bus pass, please give it to any bus operator, or drop it in a Canada Post mailbox.
What is the difference between Express Fare and Regular Fare?
Express fare is $4.25 or three tickets, which is more than regular fare. Express routes provide direct, quick trips from suburban communities to downtown and back during rush hours. For more information on Express routes and fares, please visit the tickets and cash fares section.
Why was my Child charged regular fare?
Children 6 to 11 years old are charged child’s fare. If your child is 11 years or younger - but appears older, we recommend that you obtain an OC Transpo Child ID for them. The child’s photo ID card is free and can be obtained at our Sales and Information Centres. Children 5 and under travel for free.
What is the ECOPASS program?
ECOPASS is an economical transit pass purchased through a payroll deduction program. To sign up for this program, your employer must be registered with the program. We recommend discussing this program with your payroll administrator for further information and review the following link for additional information.
Why was my bus pass confiscated?
Your bus pass may have been confiscated for one of the following reasons:
- OC Transpo Photo ID card doesn’t match the type of bus pass.
- Bus pass isn’t current.
- Photo ID numbers not entered on monthly bus pass.
In the event that these criteria were met and your pass was still confiscated, please fill out this Customer Service Form and we will address your concern.
See something? Say something!
Help keep our transit system safe and secure.
If something looks suspicious, let us know or CALL 310-2828.
Transecure Employee of the month
Transecure Employee of the Month for December 2009 is Jian Bai.