Lost and Found



Lost & Found is located at Heartwood House, 404 McArthur Avenue. This location is served by Route 14 on McArthur Avenue and Route 7 nearby on St. Laurent Blvd. Customers may call Lost & Found at 613-563-4011, visit their web site at heartwoodhouse.ca or send an e-mail to lostandfound@heartwoodhouse.ca.

Heartwood House Hours of Operation:

July 1 - August 31:
Monday, Tuesday, Thursday 8 am to 5:30 pm
Wednesday 8 am to 7:30 pm
Friday 8 am to 5 pm
September 1 - June 30:
Monday, Tuesday 8 am to 7 pm
Wednesday, Thursday 8 am to 7:30 pm
Friday 8 am to 5 pm
» Holiday Hours of Operation

If you have found an item, please return it to any bus driver, Heartwood House, our Sales and Information Centres or an OC Transpo Special Constable. If you found someone else's bus pass you can drop it into any Canada Post mail box and it will be returned to OC Transpo.

If retrieving an item is an emergency:
    Information Centre

Open weekdays from 7 am - 9 pm; Saturday from 8 am- 9 pm and Sunday from 9 am - 5 pm.

Protect your valuables in the event of loss while travelling on the bus ...

Click the following link for information about our Happy Returns Identification Plan

  • To help us find your lost item, here are some things you may need to tell us: Help us find your lost item...
  • Frequently asked questions about Lost & Found items, such as "How long are items kept?": Lost & Found FAQ
  • The Bus Pass Registry contains a list of unclaimed bus passes that are at Heartwood House: Unclaimed Bus Pass Registry
  • The Unclaimed Items Registry list contains some information about unique, unclaimed items at Heartwood House: Unclaimed Items Registry
  • In the spring and fall each year, Heartwood House hosts the OC Transpo Unclaimed Items Sale: Unclaimed Items Sales

For further information, please contact Heartwood House at 613-241-5937, or visit their website: www.heartwoodhouse.ca

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