Reports and Stats
Strategic Direction Reports
Through the Strategic Branch Review, Council has "contracted" with OC Transpo for the delivery of services according to a set of 11 predetermined standards, toward clearly defined outcomes. The policy framework formed by these 11 standards was strengthened with the subsequent Refinement to Some Policy Standards.
Annual Performance Reports
A snapshot and scorecard of how transit services were annually planned, operated and managed: 2011 | 2010 | 2009 | 2008 | 2007 (PDF)
» OC Transpo Annual Performance Report for 2011 (PDF)
» Highlights and FAQ : 2011 Annual Performance Report
Statistics:
» 2011 Facts & Figures (PDF)
Click on the tabs below for the 2011 OC Transpo facts and figures.
- octranspo.com
- ‘560’
- Ridership
- Funding
- Expenditures
- Service Facts
- Active Fleet
- Garages
- Transitway
- On-Time Performance
- O-Train
octranspo.com
OC Transpo's web site, octranspo.com, was introduced in 1996, was originally targeted at providing transit information to college students. Only a few pages of information were displayed.
Much has evolved since then. Today, our web site is a significant tool in providing transit information. Here is a glimpse of activity in 2011:
- approx 7,200,000 visits for the year 2011
- 19,500 visits per average weekday
- 10,000 trips planned per day, using the on-line Travel Planner
Every service change (4 times per year), Scheduling and bus stop data (Updated: November 27, 2012) is provided in zipped format to certain developers, including Google.
‘560’
The "560-1000" system provides automated bus schedule times over the telephone and receives 12.5 million calls a year.
Ridership
| 2011 |
103,500,000 |
| 2010 |
99,300,000 |
| 2009 * |
83,177,343 |
| 2008 * |
93,934,710 |
| 2007 | 95,646,026 |
| 2006 | 91,839,276 |
| 2005 | 89,555,383 |
| 2004 | 88,779,641 |
| 2003 | 87,943,632 |
| 2002 | 86,761,292 |
| 2001 | 84,751,094 |
| 2000 | 80,717,557 |
| 1999 | 74,734,163 |
| * In 2008/2009, there was a transit service disruption due to a strike. | |
| Urban Transit Area | 466 sq. km |
| Population served | 835,153 |
| Passengers | 103.5 million |
| Average weekday ridership | 400,000 |
| Regular Pass | 15.5 |
| Express Pass | 2.8 |
| Student Regular Pass | 13.9 |
| Student Express Pass | 0.5 |
| Student Semester Pass | 3.1 |
| Annual Student Pass | 3.5 |
| Annual Adult Pass | 0.6 |
| Annual Senior Pass | 0.1 |
| Rural Passes | 0.1 |
| Senior Pass | 3.6 |
| ECOPASS | 14.1 |
| Community pass | 2.6 |
| U-Pass | 16.1 |
| DayPass | 1.2 |
| Cash | 3.4 |
| Tickets | 17.0 |
| O-Train Tickets | 0.1 |
| Other | 1.8 |
| Regular Pass | 16.6 |
| Express Pass | 4.2 |
| Student Regular Pass | 10.5 |
| Student Express Pass | 0.5 |
| Student Semester Pass | 2.0 |
| Annual Student Pass | 2.0 |
| Annual Adult Pass | 0.6 |
| Annual Senior Pass | 0.1 |
| Rural Passes | 0.2 |
| Senior Pass | 1.8 |
| ECOPASS | 16.2 |
| Community pass | 4.0 |
| U-Pass | 9.2 |
| DayPass | 0.8 |
| Cash | 6.4 |
| Tickets | 24.0 |
| O-Train Tickets | 0.2 |
| Other | 0.7 |
Funding
| Passenger & other revenue | $169,000,000 |
| Municipal Contribution | $158,000,000 |
| Gas Tax Funding | $25,000,000 |
| Total | $352,000,000 |
| Capital Expenditures |
$112,000,000 |
Expenditures
| Operations & maintenance | $312,000,000 |
| Provision for reserves | $40,000,000 |
| Total | $352,000,000 |
Service Facts
| Passenger km carried | 1 million |
| Service km operated (includes extras; excludes special events) |
63.9 million |
| Vehicle service hours | 2.6 million |
| Average passenger trip length in km | 10 |
| Total km of routes | 5,584 |
| Number of routes (includes school routes) | 195 |
| Employees | 2,942 |
| Bus Stops | 5,800 |
| Bus stops with map and schedule display boxes | 2,450 |
| Bus stops with shelters | 1,300 |
| Bus stops with benches | 1,200 |
| Video (Telidon) schedule display units | 27 |
| Telephone Centres calls (annual) | 398,318 |
| "560" schedule information calls (annual) | 12.5 million |
| Web site visits (annual) | 7.1 million |
| Mobi visits (annual) | 600,000 |
Active Fleet
| Number of buses in active fleet | 981 |
| Number of accessible low-floor buses | 981 |
| Average age of buses (years) | 4.3 |
| Average life of a bus (years) | 15 |
| Litres of diesel fuel used by active fleet per year | 42 million |
| Average km a bus travels per year | 63,947 |
| Average km a bus travels in its lifetime | 1.2 million |
| Number of buses with bike racks | 472 |
Garages
| Garage | Year Opened | Capacity |
|---|---|---|
| Industrial | 2010 | 167 |
| St. Laurent North | 1987 | 207 |
| Merivale | 1978 | 275 |
| Pinecrest | 1976 | 193 |
| St. Laurent | 1959 | 275 |
Routine maintenance functions are carried out at each garage.
Industrial Garage is the first Transit Garage in North America that is LEED Silver Rated Certified (Environmental). All articulated bus joints are serviced at this agrage. Future plans are to bring in an additional 175 buses in April, 2011.
The St. Laurent North facility houses the main overhaul shop (engines, transmissions, electrical), the body shop and the HVAC shop (heat ventilation and cooling) for all the OC Transpo fleet.
The Commission also owns buildings at 805, 875 and 899 Belfast Road, near the main garage on St. Laurent Blvd.
805 Belfast Road houses the Plant Equipment, Service Vehicle Maintenance and Transitway Maintenance functions.
The Booking department and the administrative offices of Para Transpo are at 875 Belfast Road.
Transitway
| Weekday passenger volume | 244,000 |
| Peak hour one-way passenger volume | 10,500 |
| Buses per peak hour one-way through central area | 180 |
| Number of stations | 47 |
| Bike & Ride locations | 37 |
| Baseline | 276 |
| Eagleson | 1,216 |
| Fallowfield | 1,665 |
| Greenboro | 678 |
| Jeanne d'Arc | 60 |
| Leitrim | 292 |
| Millennium | 164 |
| Place d'Orleans | 568 |
| Riverview | 400 |
| Strandherd | 336 |
| Telesat (Blair) | 20 |
| Terry Fox | 515 |
| Trim | 688 |
On-Time Performance
Service reliability is one of OC Transpo’s key commitments to Council and to our customers. We have set for ourselves what may be the most ambitious on-time performance target for transit anywhere in North America: for every single bus to be on time at every single bus stop, 90% of the time. The emphasis is placed upon not running early, which exposes customers to missing their bus, along with a standard of running no more than 5 minutes late.
As a result of concerted efforts at OC Transpo, our on-time performance has increased steadily over the past year. On the strength of our investment in GPS technology, we are investing substantial efforts in reworking individual route schedules so that they are more realistic, thus further helping bus operators stay on time.
Below are links to the 2010-2011 OC Transpo reports of routes with their individual on-time performance during the AM peak on weekdays:
On-Time Performance
- July - December 2012 (PDF)
- January - June 2012 (PDF)
- July - December 2011 (PDF)
- January - June 2011 (PDF)
- July - December 2010 (PDF)
- January - June 2010 (PDF)
O-Train
| Annual Passengers carried | 2.65 million |
| Daily Ridership | 13,400 |
| Park & Ride spaces(shared at Greenboro Twy.) | 678 |
| Vehicle Capacity | 285 passengers |
| Average service frequency | 15 mins |
Seniors’ Free Fare Special
Seniors can ride FREE all-day on Wednesdays!
Special Events
Escape the stress of parking downtown and take the bus to the theatre, Byward Market, or any of the hundreds of festivals that take place each year.