Behind the Scenes: Delays and Cancellations

• 11 May 2012
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  • Ridership
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OC Transpo is committed to providing reliable service, but with over 10,000 trips scheduled each day, delays and cancellations are bound to happen. Several unavoidable factors can affect the service – unexpected traffic conditions, poor weather, mechanical difficulties, accidents, construction, detours and changes in ridership can all contribute to delays and cancellations. We realize that this can be frustrating, but it is merely a fact of being on the road.

When we are faced with a decision about whether to cancel a trip, we evaluate its priority level. In particular, we try to avoid cancellations on routes where no alternatives are available. These include rural, school, express, last trips and infrequent service routes.

We make every attempt to fill the gap in the schedule using other available vehicles. If none are available, a bus on a high frequency Transitway route will usually be re-directed to fill the trip. When we cancel buses on high frequency routes such as the 95, we are shortening the delay time for you, as another bus will be along shortly.

If a bus has to be re-directed, we are careful to distribute the impact so that the same trip is not affected repeatedly.

Trip cancellations are publicized widely as soon as a decision is made. To find out the status of your bus at any time, please use our MyTransit iPhone app, the 560560 text message service, call 560-1000, follow us on Twitter, subscribe to e-mail and SMS alerts, visit Mobi, or refer to the mobile travel planner.