Casual Bookings

To reserve transportation, please call one day before service is required. Customers who need to travel in a Para Transpo wheel-chair accessible van may call between 7:00 a.m. and 5:00 p.m. All other customers may call between 9:00 a.m. and 5:00 p.m.

When you are making a reservation, please provide the following information so we can handle your request quickly and efficiently:

• the travel date and pick-up time
• your name and customer registration number
• whether you will be using a wheelchair or other mobility aid
• your pick-up address and accessible entrance
• your destination address and accessible entrance
• whether you will be traveling with a companion or attendant

Pick-up Time

Pick-up times will be scheduled on the hour and half hour, and customers will usually be scheduled for pick-up within 30 minutes of the requested pick-up time. Request a pick-up time that is at least one hour before you want to arrive at your destination. Para Transpo estimates a half hour travel time for most passenger trips.

If, for example, you have asked for a 10:00 a.m. pick-up, the driver will be scheduled to arrive between 10:00 and 10:30 a.m. You would usually arrive at your destination by 11:00 a.m.

If you are travelling a long distance, or cannot be late, all ow extra time.

Pick-up Location

Specify the exact pick-up and drop-off address. Some buildings have more than one entrance, so please advise which doorway you will be waiting at and stay there until the vehicle arrives.

Max. trips per day

Each customer may initially request a maximum of four casual bookings per day. 

On an exception basis, urgent additional trips may be available — customers must call after 2:00 p.m. to discuss the availability of additional trips.

Reg. Bookings

If you have to be at a destination on the same days at the same times each week on an ongoing basis (for at least one month) you can arrange to have a regular booking. Once a regular booking is set up you must use these bookings at least 75 percent of the time or they may be cancelled.

When you are making a reservation for a regular booking, please provide the following information so we can handle your request quickly and efficiently:

1. Customer registration number
2. Your name
3. The date you need transportation
4. Whether you will be using a wheelchair or other mobility aid
5. The time you want to be picked up
6. Your pick-up address and accessible entrance
7. Your destination address and accessible entrance
8. Whether you will be traveling with a companion or attendant

Regular booked trips are automatically cancelled on holidays.

Please do not forget to cancel your regular bookings while you are on vacation and during the holiday season if you do not require them.

Cancellations

If you can’t make your trip please call our cancellation line or IVR as soon as possible.

Trip Cancellations

613-244-4636

TTY 613-244-4833

Please remember that no-shows and last-minute cancellations are costly, and inconvenience other customers.

Pick-up

Please be ready on time at the designated entrance. The Para Transpo driver may have other pick-ups scheduled and, if you are not ready when the driver arrives, other customers will be inconvenienced. Drivers will spend a maximum of three minutes searching the immediate area for a customer and are not required to ring apartment doorbells.

If a vehicle has not picked you up within the 30-minute scheduling window, please call our cancellation hotline immediately. This line is used for cancellations and to correct any misunderstanding about your pick-up time and location.