Service Animals
Welcome aboard!
Service animals are welcome on board all OC Transpo vehicles, provided their handlers carry:
- Identification from a recognized service-animal training school; or, a
- Provincial government-issued guide dog photo identification card (e.g. Attorney-General of Ontario).
If customers do not have this identification and intend to travel on the bus or O-Train with a service animal, they should obtain a:
- Free OC Transpo-issued Service Animal Card by contacting OC Transpo's Accessibility Specialist. These cards include a photo of the customer and their service animal, and can be shown to the Operator at boarding.
If customers want to travel on Para Transpo with a service animal, they should also contact OC Transpo's Accessibility Specialist to have information on their service animal placed on their Para Transpo customer registration file.
Customers getting a Service Animal Card or registering their animal on Para Transpo will need to provide us with some basic information on the animal and its training, as well as a note or letter from a physician or nurse indicating that they need the service animal for reasons relating to their disability.
For more information on travelling with your service animal, please contact OC Transpo's Accessibility Specialist at 613-842-3636, ext. 2873 (TTY: 613-741-5280).
Riding with a service animal
It is the handlers' responsibility to ensure that their service animals are kept under their supervision and control, and do not block the vehicle's aisle.
Small service animals must be contained in a cage or pouch, or kept on a short leash or harness on their handler's lap.
Larger service animals must be on a leash or harness.
For registered riders who are unable to use conventional OC Transpo buses.
Seniors’ Free Fare Special
Seniors can ride free all-day on Wednesdays and after 12 noon on Mondays and Fridays.