Para Transpo Advance Booking
On June 19, 2013, OC Transpo presented a report to the Transit Commission related to Para Transpo advance booking. The report recommendations were formed based on feedback that you provided as part of the stakeholder consultations organized by Para Transpo, which took place between November 2012 and January 2013. Industry research on the booking practices of para transit systems throughout Canada also helped inform the recommendations. The report recommendations were as follows:
- Implement Interactive Voice Response (IVR) booking and online booking methods; and,
- Introduce a 7-day advance booking process.
The Transit Commission approved the first report recommendation and postponed consideration of the second recommendation to its November 2013 meeting. OC Transpo staff was directed to further consult with Para Transpo customers and stakeholders to seek your opinion on the possibility of reserving a percentage of bookings from the seven-day advance booking process for last minute day-before bookings.
Between August 26 and September 13, 2013, Para Transpo consulted with its stakeholders and customers through a series of facilitated consultation sessions taking place at City Hall. in addition to an online questionnaire at octranspo.com, on Para Transpo mini-buses and on Para Transpo’s contracted taxi vehicles.
The goal of the stakeholder consultation is to ensure ensure that OC Transpo and the Transit Commission understand your opinions and recommendations before a final decision is made with respect to Para Transpo’s booking process.
A report including the results of the consultation will be tabled at the Transit Commission in December 2013. Customer and stakeholder feedback will ensure that Transit Services staff and the Transit Commission understand customer opinions and feedback before a final decision is made with respect to changing Para Transpo’s booking process.
Need More Information?
For more information:
- Call: 613-842-3636, ext. 2652 (TTY 613-244-4833)
- E-mail: email@example.com
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