The O-Train is fully accessible to people with mobility devices. People with wheelchairs, mobility aids, or with strollers should board at the centre doors. A blue accessibility logo is painted on the station platform as a guide. The designated accessible area is located inside next to the doors. Remember to set your brakes, if applicable. If the fold-down seats in the accessible area are occupied, politely ask the occupants to yield their seats. If necessary, you can ask the operator, via the emergency intercom near the doors, to make a priority-seating announcement.

O-Train tickets cost $2.75 and are available at dispensers on each platform. Riders may transfer between the O-Train and bus service with no additional fare. O-Train tickets can be exchanged for a transfer when you board a bus. On green express routes, a top-up of one bus ticket or $1.00 is required with your O-Train ticket. On Rural Express routes, top-up is $2.00 or two tickets.

• On the platform, stand behind the yellow safety line.
• Be sure you have your proof of payment - pass, transfer or O-Train ticket - before you board.
• Wait behind the yellow line until the train comes to a full stop. Do not wait on the extenders.
• The doors of the train will line up with the platform extenders - this is where you board - but please let passengers exit first.
• To open the doors, press the exterior door button when it turns green. Never pry open or hold open the doors.

Cyclists

If you're a cyclist, board at the door with the bicycle logo. Hold onto your bike in the designated area adjacent to the door.

• The train stops automatically at each station. You do not need to signal or request your stop.
• Proceed to an exit when your stop is announced. When the green button on the door lights up, press it to open the doors. Watch your step as you exit.

The train is equipped with many emergency features, such as a door release and fire extinguishers. In the event of an emergency, please follow the operator's instructions. If you need to speak with the operator in an emergency, such as passenger illness or a disturbance, use the intercom located near each exit door.

Station platforms are monitored by CCTV cameras and are patrolled by OC Transpo Law Enforcement Officers. If you need assistance, ask any OC Transpo employee for help or use a yellow emergency callbox located in each station shelter. For a more private conversation, each station has a payphone with a free auto-dial button that connects you to Security.

For your safety, stay clear of the tracks, except at designated pedestrian crossings. At designated crossings, do not cross when the signals are flashing. The trains are quiet and can approach more quickly than they appear to be travelling. At Carleton University pedestrians should cross at the underpass just south of the station.